How scammers swindle credentials out of Luno users (2024)

  • scam

Scammers are sending fake transfer receipt notifications to Luno cryptoexchange users and stealing their credentials.

  • Roman Dedenok

How scammers swindle credentials out of Luno users (3)

Since the advent of cryptocurrency, scammers of every stripe have sought to get rich from stealing virtual coins. With cybercriminals duping both buyers of mining equipment and cryptoinvestors, we spotlight a scam targeting users of the Luno cryptoexchange.

About Luno

The Luno cryptocurrency exchange has been in existence since 2013, and today it serves more than 5 million clients in 40 countries. Luno’s primary focus is on emerging markets, allowing users from countries such as Singapore, Malaysia, Indonesia, South Africa, and Nigeria to purchase tokens with local currency.

Luno is a centralized exchange (CEX), meaning clients’ cryptowallet keys are stored on the exchange. Typically, such sites are well protected against hacking and leakage. However, account protection becomes much harder when owners spill their credentials to cybercriminals.

A simple phishing scheme

The attackers who targeted Luno did not reinvent the wheel.Rather, they employed the tried-and-true method of playing on people’s desire for free cryptocurrency, sending potential victims e-mail messages, seemingly from the Luno team, saying that an incoming payment has been “placed on hold due to error(s)” in their profile data. The message includes a link for users to follow and solve the problem.

How scammers swindle credentials out of Luno users (4)

Fake incoming transfer notification with link — just not to Luno

As per usual with a phishing attack, the scammers forged the sender’s address, making the message look plausible. The strange address of the link lurking under the button, which looks nothing like luno.com and is located in the .ar domain zone (Argentina), might arouse suspicion.

If the victim doesn’t notice this discrepancy and simply clicks, the link takes them through a chain of redirects to an illegitimate Luno login page. The fake resource is very similar in design to the real Luno site, but the cybercriminals did not even try to disguise the URL, apparently counting on user carelessness.

How scammers swindle credentials out of Luno users (5)

The fake login page looks like the real one, although with an entirely different URL

To keep the cryptoinvestor victim from suspecting anything is amiss, the scammers even set strict security requirements. For example, to log in to the fake site, you need to enter a strong password with the same strict requirements as the official platform.

How scammers swindle credentials out of Luno users (6)

The password requirements on the fake exchange are as strict as on the real Luno site

Next, if the victim enters their credentials and tries to log in, the screen will display a 403 Forbidden error, and that’s it, the attackers now have the password — and access to the victim’s cryptocurrency.

How scammers swindle credentials out of Luno users (7)

Error message on the fake exchange

How to guard against cryptophishing

Phishing remains a viable method of stealing accounts and money on cryptocurrency platforms. That said, knowing a few simple rules will help minimize the risk of getting hooked.

  • Be vigilant. Unexpected messages about large transfers, gifts, and winnings are nearly always a trick;
  • Carefully check the URL in the address bar before entering credentials. Website spoofing is a common phishing technique;
  • Don’t trust links in e-mails. Instead, bookmark the URLs of cryptocurrency wallets, exchanges, and other important services, and open them using your bookmarks;
  • Use a unique password for each cryptocurrency service (and for all other sites and services as well) so that a hack or data leak on one resource won’t affect your other accounts;
  • Install a reliable antivirus solution to protect against phishing. For example, Kaspersky Premium‘s built-in antiphishing and antifraud modules warn users about potentially dangerous sites in good time.
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How scammers swindle credentials out of Luno users (2024)

FAQs

How do people get scammed on Luno? ›

Luno impersonators

We're a cryptocurrency platform trusted by millions of customers worldwide. To leverage this trust for themselves, scammers might claim to work for Luno as traders, agents or account managers to get you to send them money or grant them control of your account.

Can someone hack your Luno account? ›

Luno will keep your cryptocurrency safe, but only you can protect your wallet from being accessed by intruders. If your sign-in details are stolen and used to steal crypto from your Luno wallet, there's nothing you or Luno can do to get it back.

What are the disadvantages of Luno? ›

Besides, it's regulated in all operating countries, ensuring trust. However, Luno does have certain drawbacks, such as a smaller range of available crypto, a lack of advanced trading tools, and a presence in fewer countries compared to some of its rivals.

Can Luno be trusted? ›

Security. Luno's industry-leading security measures work to keep your crypto safe. Luno stores 95% of crypto in “deep freeze” – multi-signature wallets protected by many layers of encryption.

What is the signs of a Bitcoin scammer? ›

Signs of crypto scams include poorly written white papers, excessive marketing pushes, and get-rich-quick claims. Regulatory agencies, such as your state's consumer protection office or the Consumer Protection Bureau, are the best places to contact if you suspect you've been the victim of a scam.

Can a Luno account be traced? ›

Transaction details are recorded on the public blockchain, so law enforcement can trace the movement of money, anywhere in the world.

Can someone hack my Bitcoin wallet with my wallet address? ›

Q: Can someone steal my cryptocurrency if they have my wallet address? A: While it's unlikely someone can steal cryptocurrency with your wallet address alone, crypto wallets can be hacked through other means, such as phishing, malware, or social engineering tactics.

Can a Bitcoin scammer be tracked? ›

Yes, contrary to popular belief, most cryptocurrency is traceable with the right tools and expertise. Blockchain ledgers that record cryptocurrency transactions use a unique address of numbers and letters to identify each user.

What is better than Luno? ›

Explore other competing options and alternatives. Other important factors to consider when researching alternatives to Luno include security. The best overall Luno alternative is Coinbase Wallet. Other similar apps like Luno are Trust Wallet, Exodus, Metamask, and Bread Wallet.

Can you lose money with Luno? ›

It's not any different from buying and selling other things. You'd always hope to make a profit (unless it's a depreciating asset like a car or a boat) but the reality is you could also be losing money, too. That's why we warn against investing money you cannot afford to lose.

Why can't I withdraw from Luno? ›

A withdrawal can fail if the bank account details were invalid or entered incorrectly. If this happens, you will need to contact our support team after 48 hours. These are basic pointers but there is more information available on withdrawals within our Terms of Use.

How can you tell a scammer on Luno? ›

Summary:
  1. The fraudster sends fake emails and/or SMSes;
  2. Giving a fake offer or notifying the customer of activity on their account and asks them to perform an action;
  3. The email or SMS contains a link to a fake look-alike website;
  4. The fake website will either: Install malware on the customer's device; or.
Dec 24, 2021

Can someone hack my Luno account? ›

If you suspect that someone gained unauthorised access to your Luno account (that you've been hacked or fallen victim to fraud), you can temporarily suspend your account by locking it.

Is Luno available in the USA? ›

In conclusion, Luno is available in the USA, but only in 35 of the 50 states. If you are located in one of the states where Luno is available, you can create an account and start trading cryptocurrency. However, you will need to verify your identity and deposit funds before you can start buying and selling.

Do people really make money from Luno? ›

Buy and sell cryptocurrencies. This is the most common way to earn money with Luno Exchange. You can buy cryptocurrencies when their prices are low and sell them when their prices are high. However, it is important to remember that the prices of cryptocurrencies are volatile, so there is always a risk of losing money.

Can I lose my money in Luno? ›

It's not any different from buying and selling other things. You'd always hope to make a profit (unless it's a depreciating asset like a car or a boat) but the reality is you could also be losing money, too. That's why we warn against investing money you cannot afford to lose.

How do people get scammed with Bitcoin? ›

The scammer claims they need the funds urgently, convinces the victim to send funds using cryptocurrency, and upon receiving them, is never heard from again. In pig butchering scams, victims are approached on dating, social media, or messaging apps and lured into making larger and larger investments.

How can I get my money back from Luno? ›

How do I withdraw money from my Luno wallet?
  1. Choose Wallets from the menu.
  2. Select your local currency wallet and then WITHDRAW.
  3. Select your bank account (If you haven't linked your bank account yet, you will be prompted to do that)
  4. Enter the amount you'd like to withdraw and select NEXT.

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